Shipping policy

Panorama Pet Shop is based in Cape Town and all our products are shipped from the Western Cape. We use third-party couriers, vetted by us, and do our utmost to ensure that products are delivered in good time, in a good condition and at a reasonable price.

As soon as an order has been placed, products are sourced from our warehouse or the supplier, packaged and logged with the courier. Should an order exceeds the single weight restriction, it will be split into multiple parcels and delivered at the same time – always check that the complete order has been delivered. Please add clear instructions to the order if there are special conditions or specific times goods need to be delivered.

Shipping fees are calculated on checkout based on the total weight of the order (the volumetric weight is compared to the actual weight and the heavier weight used) the amount of parcels used and the postal code (used to calculate the distance between the warehouse and the delivery address).

Please allow three to seven working days for delivery.

When packaging orders at Panorama Pet Shop we do our best to ensure that products will be delivered in the same condition as it left us, but should any delivered goods be damaged, endorse the waybill accordingly (make a note of any damaged item) and contact us immediately. Unused damaged products will be replaced as soon as possible at no extra cost.

In the unlikely event that the products received do not match the order placed, please contact us immediately so that the order can be rectified.

For any other queries regarding an order, please contact us at: shop@panoramapetshop.co.za